DialNexusOld -

With 18+ Years of Expertise and Excellence

We thrives on creating efficient and personalized interactions, utilizing cutting-edge technology to enhance customer experiences. At DialNexus, we fuse together expertise, dedication, and state-of-the-art systems to ensure every call is a meaningful connection that drives success for our clients.

Over 1,000 Businesses Rely on Our Trustworthiness

Global Outsourced Multilingual Call Center and Virtual Support Partner

Presenting DialNexus: an expert outsourced multilingual call center that operates 24/7/365. With extensive expertise spanning over 16 years across a wide spectrum of over 40 industries, DialNexus delivers outstanding omnichannel inbound and outbound customer service as well as technical support solutions. Serving in excess of 35 languages, including but not limited to English, Spanish, Mandarin, Cantonese, French, Indonesian, Japanese, Korean, Russian, German, Turkish, Arabic, and Portuguese, DialNexus has established itself as a premier provider of global communication solutions for more than 16 years.

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Industry Experience

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of Small & Medium Business Clients

Services We Provide

We offer a diverse range of customer service solutions and technical support services.

Comprehensive Technical Support by CallFusion Across Industries
16+ Years of Expertise in Outsourced Technical Support Services
Seamless Integration of Your Training Materials into Our Programs
CallFusion's Global Technical Support Call Center Excels in Troubleshooting Solutions
24/7 Customer Problem Resolution by CallFusion's Global Technical Support Call Center

Worldwide Customer Care Call Center

Outsourced Call Center for Technical Support

Comprehensive Technical Support by CallFusion Across Industries
16+ Years of Expertise in Outsourced Technical Support Services
Seamless Integration of Your Training Materials into Our Programs
CallFusion's Global Technical Support Call Center Excels in Troubleshooting Solutions
24/7 Customer Problem Resolution by CallFusion's Global Technical Support Call Center

Outsourced Call Center for Sales

Expert Human Resources Team/ Worldwide Acquisition of Quality Talent

Social Media Handling and Strategy

Industry Expertise

Auto

Welcoming Calls Product Introductions Resolving Issues.

Education

Student Follow-Up, Class Reminders, Quizzes, and Feedback.

Air Travel

Reservation Assistance, Inquiries, Complaint Resolution.

eCommerce

Monitoring Orders, Replacing Products, Processing Refunds.

Power

Product Introductions, Technical Assistance, and Issue Resolution.

Fashion

Monitoring Orders, Handling Replacements, and Processing Refunds.

Finance

Gauging Customer Satisfaction, Collecting Funds, and Account Recharge.

Food

Monitoring Orders, Upselling Opportunities, COD Verification, and Telemarketing Initiatives.

Government

Providing Consultation Services, Scheduling Appointments, and Checking Status.

Hotel

Hotel Room Reservations, Complaint Resolution.

Insurance

Assistance with Policies, Generating Leads, and Handling Claims.

IT

Goals for Market Research, Lead Creation, and Meeting Requests.

Luxury

Details of Warranty Policy, Instructions for Product Care and Cleaning.

Logistics

Monitoring Orders, Tracking Shipments.

Real Estate

MLS Search and Updating, Contract Typing, CMA Preparation.

Game

Handling Refunds, Credits, Bug Collection and Reporting, and Providing Game Rules Assistance.

Why Should You Choose DialNexus?

Quick and Proficient Support

Our worldwide team provides expert multilingual customer support solutions, guaranteeing consistent operations and rapid responses to client requirements.

Expense savings

Outsourcing professional services alleviates the responsibility of talent acquisition, training, and management expenses, thereby enhancing the overall operational efficiency of the business.

Extensive industry expertise and exceptional service excellence.

Bringing expertise across 40+ industries and holding ISO9001 certification, we offer customized customer service solutions that deliver unparalleled customer experiences.

Customized Solutions

By merging business requirements with market attributes, we develop personalized customer service operational plans for our clients.

Technological Elevation

By combining CRM systems, AI voice customer service, and clear, streamlined communication, we provide smart and effective customer service solutions.

24/7 Year Round Service

Through worldwide operational centers and constant online customer service, we remove time zone constraints and elevate the customer experience.

One on One Attention

An exclusive customer success manager is designated to every project, aiding in team oversight, guaranteeing streamlined communication, and ensuring top-notch service.

Worldwide Linguistic Assistance

An exclusive customer success manager is designated to every project, aiding in team oversight, guaranteeing streamlined communication, and ensuring top-notch service.

What Our Customers Say About US

Callnovo's team is very helpful with very quick turnaround times! My Chinese e-Commerce start-up company is now equipped with full call center capabilities at a very affordable price. I enjoy outsourcing my call center to Callnovo

OwnerOwner of a California-based Creative Clothing Company

Our software is being sold in Asia, and we needed to provide tech support to clients. Considering there are so many different languages in the Asian market, contracting a one-stop multilingual contact center like Callnovo was an amazing choice.

An Asian DirectorAn Advanced California Software Company

Callnovo offered us great quality customer service agents; they are professional and strive to achieve goals. The team was set up and came to full force operations in less than 2 weeks. Outsourcing to Callnovo is the right choice - and, we will recommend them to other clients.

Operations DirectorIPTV Company

Callnovo's Chinese call center team members are all quick learners and even quicker responders. Our Chinese 400 toll-free number inbound call center and live web chat service in China are fully outsourced to Callnovo - and, our airline tickets after-sales service.

A Chinese CEOOne of the European Airlines

Working with Callnovo, my Chinese inbound customer service team of 20 CSRs and 2 team Leaders were quickly set-up at a very cost-efficient monthly price. Outsourcing to Callnovo is the right choice.

Operations DirectorOperations Director of a New-York-based Brand Name IPTV Company

Submit a request to acquire a personalized service plan.

You can contact us through multiple channels, including phone, email, or the contact form on our website. Our devoted customer support team is prepared to assist you promptly and offer tailored solutions to fulfill your requirements.